Frequently Asked Questions
💳 Payment
What payment methods do you accept?
We accept U.S.- issued credit, debit, and gift cards with Visa, Mastercard, Discover, or AmEx. PayPal is also accepted.
Why was my card charged if the order failed?
If your payment was declined, your bank may place a temporary hold on the funds. This usually clears in 3–5 business days.
Can I use international payment methods?
Only if linked to a U.S. PayPal account with a U.S. billing address.
Do you offer discount codes?
Promotions are shared via our newsletter and social media. Be sure to subscribe and follow us for updates!
🧴 Product Questions
Why can’t I add a product to my cart?
It’s likely out of stock. Check back soon — we restock regularly.
Why does my product look or smell different?
We use natural, organic ingredients. Slight variations are normal and expected.
Do you offer samples?
Samples are available during promo periods. Join our email list for alerts.
What if I have an allergic reaction?
Stop use immediately and consult your physician. Always perform a patch test before using any new product.
How can I check ingredients?
Visit each product page to see a full ingredient list.
📦 Shipping & Delivery
When will my order ship?
We ship within 3–5 business days (or 5–7 during sales/holidays). Shipping time begins once the carrier receives your order.
Why isn’t my tracking number working?
It may take 1–2 business days to update after your order ships.
Do you offer local pickup?
No, we currently ship only — no pickup available.
Do you ship internationally?
We ship within the U.S., Puerto Rico, and U.S. Virgin Islands only.
Do you ship to PO boxes or military addresses?
Yes! We ship to PO boxes and APO/FPO/DPO addresses.
How can I get free shipping?
Spend $35+ (after discounts, before tax) to qualify. Free shipping typically arrives in 2–3 business days.
My package says delivered, but I didn’t receive it.
We’re not responsible for lost or stolen packages once marked as delivered. Contact the carrier directly with your tracking number.
How can I cancel or change my order?
Email us at info@ohhunni.com with your order number as soon as possible.